Frequently Asked Questions
Below you’ll find some of the common questions about our custom services and products. If you don’t see your answer here, please contact us today!
Payment and Online Purchasing
We accept credit cards, PayPal, money orders, and cash in person. You can order items via the site or contact us to pay by phone.
On larger items, such as the Fantasy Wall Trophies, we usually will work with you to create a payment plan that makes sense for the project and the schedule and/or deadlines. Generally, we like to have the following: Deposit to schedule your project, 50% of the balance due prior to start of work, the remaining balance plus any shipping fees due prior to the scheduled completion of the project.
Shipping
This depends greatly on the piece and its size. In most cases use USPS priority and express mail, UPS ground. For unusually large items we may use a freight company. We will provide tracking or confirmation and recommend full insurance.
We do offer to ship outside the United States, however on larger items shipping costs maybe prohibitive. Please contact use if you are outside the US and need a shipping quote.
Yes, provided you are within a reasonable distance of our location in Virginia. Please c contact us to work out the details.
Custom Creation Commission Process
It all starts by contacting us via, email, call, Facebook, or in person at a show. Please contact us and let us know what your need is.
Yes. If you’ve got a rough idea or concept, but not a finished design, we can work from this to develop the idea. Even if you do not have an idea we can work off your taste’s as a lover of monsters and fantasy.
We a wide range of services, (Pottery, Wall trophy’s, Jewelry, even 3D printed designs). All custom work is priced on a project by project basis. If you’ve got something you’d like us to create, contact us today. We’ll be happy to give you an estimate.
After initial consultations, we will a date to start your piece. Once work commences and throughout the creation of your custom work of art, progress photos/posts will be sent out. Additional questions may come up that need further consultation. We aim to keep our customers involved in the process.
It depends greatly on the size and complexity of the work, as well as our project schedule at the time of booking. Rushes can often be accommodated when budget/time allows. We do our best to provide accurate time estimates, maintain steady communication throughout the process. During holidays additional time maybe needed to complete your project, please contact us early with your idea.
On most custom work, a small non-refundable deposit is required to schedule your project, followed by one or more payments beginning at the time work is scheduled to commence and a balance due prior to shipping/delivery or pick up.