If you have questions about any of the below, please contact us PRIOR to placing an order. For questions about a current order or one you’re considering, please email firstname.lastname@example.org or use our Contact form.
We accept most credit and debit cards, as well as PayPal via our automated website cart system.
Phone orders by credit or debit card can also be made during normal business hours. Call 434-656-2325. We are in Virginia and the Eastern Time zone.
We attend a number of shows in Virginia and surrounding areas throughout the year as well. Please check out our Show Schedule.
Our typical shipping method for smaller items such has necklaces and pottery is either by USPS or UPS.
For our large Dragon Trophies shipping can be quite expensive depending on size. If you are within driving distance our preference is to hand delver to you. If you are further away UPS or a freight service can be used. Custom made boxing and packaging will need to be used in most cases.
On all our One of a Kind Fantasy Creations (Ooak) all sales are final, and non-cancellable and non-refundable.
For unopened non-custom, non-made-to-order items, we may (at our discretion) offer an exchange within 10 days of receipt and only after you have contacted us to resolve any concerns. Items must be returned to us in original condition, and we will only refund the cost of the item. The customer will be responsible for any shipping/insurance costs to return the items safely. If the item arrives in any other condition, the item will be returned to the customer at their expense.
Please alert us to any items that appear defective or damaged in transit within 24 hours of receipt.